Francis Njoh

Austin, Texas · francisnjoh@gmail.com
Consulting | Solutions Architect | AWS Certified | Cloud Migration | DevOps | Docker, Linux, AWS CDK, Python, TypeScript | Data, Integrations, Enterprise, Healthcare

Hey there!, I’m a Serverless consultant and Solutions Architect based out of the Silicone hills of Austin, TX. I help organizations modernize to the cloud. My specialty is building apps that auto-scale, incur zero cost when idle, and require minimal maintenance—I apply a scale-to-zero cloud framework. In short: use exactly what you need, and scale to zero when idle.

My job is to squeeze cloud costs and amplify business value—so profits stay high and waste stays low. I specialize in serverless and containerized architectures on AWS and guide teams through secure, well-architected, compliance-ready designs.

New to serverless? Email me at francisnjoh@gmail.com and I’ll walk you through a phased adoption plan so you can worry less about the tech side of things and focus on increasing value for your customers.

Experience

Solution Architect

Zotec Partners
  • Lead the full lifecycle of cloud modernization initiatives, transforming legacy applications from lift-and-shift migrations to complete refactoring leveraging AWS-native and containerized architectures (ECS, RDS/Aurora, Lambda, and CloudFront).
  • Provide technical leadership and mentorship, guiding teams on solution design patterns, refactoring approaches, and multi-cloud integration strategies (AWS & Azure).
  • Architect and implement scalable, secure, and cost-optimized cloud solutions, aligning with business objectives and the AWS Well-Architected Framework.
  • Designed and governed standardized cloud blueprints, ensuring enterprise-wide adoption of best practices in identity management, networking, observability, and compliance (HITRUST, HIPAA).
  • Drive cloud governance and automation efforts across multi-account environments, implementing tagging, ABAC, and cost-allocation models to strengthen visibility and accountability.
  • Developed Infrastructure as Code (IaC) frameworks (AWS CDK, CloudFormation) to accelerate environment provisioning, enforce configuration consistency, and improve deployment velocity.
  • Champion DevSecOps and CI/CD automation, integrating security controls and compliance scans into the software delivery lifecycle.
  • Partner with cross-functional teams and executives to define technical roadmaps and modernization strategies that balance innovation, reliability, and operational efficiency.
  • Spearheaded a cost-optimization strategy that reduced annual cloud spend by 30% through rightsizing, automated scheduling, and strategic resource utilization.
  • Perform root cause analysis and architectural reviews to ensure platform resilience, performance, and scalability under HIPAA-regulated workloads.
09/2021 – Present

Cloud Operation Engineer

Planview
  • Managed large scale SaaS applications in cloud platforms in AWS.
  • Consult with clients to gather necessary information to tailor a solution.
  • Identify and help drive new uses of the Planview solutions to Customers.
  • Deliver findings including key pain points, proposed solutions to meet business needs.
  • Focus on maintaining high customer satisfaction ratings and meet SLA targets of 99.99%.
  • Create and maintain Knowledge base and procedural IT documentation.
  • Executive Collaboration on playbooks, policies, and procedures for Enterprise Environment.
  • Help Define and meet the KPI's for the Cloud Operations team.
  • Executive desktops and applications support as needed.
  • Leverage log aggregation technologies to help troubleshoot issues.
  • Support and maintain the servers for a hosted environment consisting of over 6500 servers.
  • Design, build and configured Postfix SMTP relay to send critical reports to customers.
  • Detecting system patterns for alerting and self-healing.
  • New account setups and production environments deployments.
  • Maintaining and operating highly available distributed systems at scale across multiple regions achieving SLA targets of 99.99%.
  • Desktop patch management (Windows and Mac).
  • Server patch management (Linux and Windows).
  • Help train all new members and helping familiarize them with the environment.
10/2019 – 09/2021

IT Support Administrator (contract)

Golden Frog
  • Delivered corporate IT end user services and equipment.
  • Configuration and deployment of Windows 7/8.x/10, MAC OSX and other platforms.
  • Support of Microsoft Office and Outlook in an Exchange environment.
  • New account setups and deployments; mobile device management.
  • Remedial training for end users; hardware support; break-fix troubleshooting.
  • Support Active Directory and Exchange; telephone setup and deployment.
  • Desktop and server patch management (Windows and Mac).
  • Create and maintain desktop images and setup documentation.
  • Document current issues and problem resolutions in ticketing system.
  • Create and maintain internal, self-help, and procedural IT documentation.
  • Test new software revisions and build packages.
01/2019 – 10/2019

Systems Administrator / Sr. Desktop Support (Contract)

Quanta Services
  • Set-up, configure, troubleshoot of all technology hardware and software systems.
  • Support 1700+ users in-house and remotely in fast-paced environment; SME for support team.
  • Responsible for the configuration, installation and update of all systems on site.
  • Create, manage and support user profiles and OUs in Active Directory.
  • Manage hardware and software deployment in SCCM.
  • Perform customer-centric support for desk-side and remote users, including network, telephone, connectivity.
  • Image, deploy, patch, and administrate end-user workstations, software, and peripherals.
  • Provide senior executive support for VP and President.
  • Train users and write knowledge base documentation for seamless support.
  • Analyze complex client desktop and server situations; develop and implement effective solutions.
  • Provide support for phones, tablets and printers.
  • Basic technical support at the network level: WAN/LAN connectivity, routers, switches and firewalls.
  • Conduct product evaluations of upgraded or new hardware and software.
  • Research and recommend new solutions that support operational excellence.
11/2018 – 01/2019

IT Supervisor / Systems Administrator

OMS
  • Supervised and led all aspects of IT infrastructure; reported to Director.
  • Oversaw multiple projects and departments across business units; team scheduling, direction, and planning.
  • Managed overall IT strategic vision and budgets; identified opportunities to reduce cost and increase capability.
  • Responsible for architectural design, development, and deployment of enterprise systems.
  • Designed system solutions based on client needs and integrations with existing systems.
  • Managed ticketing system & escalation process; reduced user downtime and alleviated bottlenecks.
  • Managed enterprise services including forecasting, daily operations, and outreach; SME and escalation point for incidents.
  • Contributed to strategic planning and budgeting; maintained multi-location infrastructure.
  • Built/supported Windows servers, workstations, enterprise apps; managed licensing/SLA’s.
  • Performed software releases and roll-outs; managed Active Directory services.
  • Conducted routine server audits to ensure HIPAA compliance.
11/2016 – 12/2018

Education

University of Minnesota

Bachelor of Science — I.T. Management
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Skills

Programming Languages & Tools
Workflow
  • Cloud-first · Serverless approach · Automation · Repeatable patterns · Fast deployment
  • DevSecOps & CI/CD (Jenkins, IaC with AWS CDK/CloudFormation)
  • Observability & FinOps (tagging, ABAC, cost allocation)
  • HIPAA/HITRUST-aware designs (WAF, ALB/NLB, EKS/ECS, Aurora/DynamoDB)

Interests

Outside of work, I automate as much of life as I can with infrastructure-as-code so I can focus on what matters—tending a seasonal garden, deep mindfulness/meditation to manage modern stress, and creative storytelling (screenplays & colorful narratives).

I love technology because it gives people their time back: automate the busywork, smell the roses, and invest that time with friends and family.

Accomplishments & Certifications

Proud accomplishments
  • Led Win7→Win10 migration for 2,500+ machines nationwide—on time and on budget.
  • Migrated a revenue cycle management payment portal to the cloud; reduced costs ~40% via serverless.
  • Implemented data automation in the cloud with IaC and Bedrock AI to deliver a well-architected serverless environment.
  • Built a HIPAA-compliant data messaging app serving ~50,000 physician offices; cut costs ~42% using savings plans.
  • Managed on-prem → Azure migrations on time/on budget; led international OS migrations across 14 sites.
  • Designed, built, and maintain Planview’s SMTP relay for daily client reports.
Certifications